Thank you for trusting and allowing Family Health Associates to care for you and your family. Please take a moment to review our helpful tips to help prepare yourself for your appointment. Please do not hesitate to contact us if you have any questions. If you are new patient, you can print our new patient forms below and bring your completed forms with you on your first visit to expedite your check-in process.
Please bring your insurance card with you to your next scheduled appointment. A copy of your insurance card is required in order for us to properly submit your medical claims for payment. You will not be serviced if you do not have your insurance card. Most insurances are accepted.
If you do not have insurance, you will be considered “self pay”. All self pay patients will receive a discount and will be responsible for the payment at the time of service.
If your insurance company requires that a copay and or deductible applies to your visit, you will need to be prepared to pay at the time of service. We accept cash, check, debit and all major credit cards for payment. For pregnant patients and those requiring payment arrangements, a billing specialist will assist you with your financial process. If you need to speak with a billing specialist before your appointment, please call 615-890-9006 and someone will speak with you to answer your questions.
You may go to the patient portal on this website at any time and create an account. This will save you time if done prior to your first visit. Please keep a record of your user ID and password for future reference. We have the ability to use this portal for secure email communication with you, scheduling future appointments, prescription refills, and online bill payments. Patients may also use our portal’s “ask-a-question” feature to ask our medical team specific medical questions.
APPOINTMENT ARRIVAL TIME
New patients are asked to arrive 15 minutes prior to their appointment time so that you can complete the paperwork. If you go to the patient portal and complete our new patient forms, it will help make the check-in process much more efficient.
We are aware that everyone is busy and your time is valuable. We make every effort to keep appointments on schedule. You can help us stay on track by checking in by your appointment time or giving us a courtesy call if you are running late. We will make every effort to see you as planned, but reserve the right to reschedule the appointment if you are going to be more than 15 minutes past your originally scheduled time.
Please call the office at least 24 hours in advance to cancel appointments, which allows us to reschedule you for a more convenient appointment and it allows someone else to have your old appointment time if it is needed.
Emergencies and On Call
If you have an urgent question regarding your medical care after hours you may contact our office number 615-890-9006 which will be directed to our answering service after hours. We have a Doctor on call 24 hours a day 365 days a year. If your call is too urgent to wait for a return call or you find yourself in an emergency situation please go directly to St. Thomas Rutherford Hospital to the ER. If it is within business hours please call the office and we will try to work you into the schedule. Please do not go to the ER unless your condition is life threatening.
If you have a pharmacy that you prefer to use, or if you have a mail-order plan, please bring this information with you to your visit. We are able and will be happy to electronically send or fax your prescriptions for you. Please bring your medications with you to appointments.